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Part 2 – Help Us Serve You Better

To provide a complete and accurate diagnosis of your vehicle, our technicians need a thorough description of the problem. Please take a few minutes to complete the appropriate worksheets to the best of your ability. The information you provide prior to your appointment will be a tremendous aid to the technician, and facilitate a quick dropoff. If you prefer, you can download and complete the forms, and bring them with you to the appointment. Thank you.

Drivability Worksheet		Print This Page
My vehicle’s “check Engine” light is on		Yes  No
When turning the starter, my vehicle…  Cranks normally  Cranks slowly  Will not crank
When starting, my vehicle…  Is difficult to start cold  Is difficult to start hot  Starts and dies  Starts normally  Will not start
While idling, my vehicle…  Backfires  Has a fuel or gas odor  Hesitates  Lacks power  Pings (spark knock)  Runs too cold  Runs too hot  Smokes excessively  Stalls when slowing or stopping  Vibrates excessively
Other symptoms  Transmission shifts too soon  Transmission shifts too late  Poor fuel mileage  Emissions test failure or rotten egg odor  Other (Please explain)
Conditions of Occurrence Time of occurrence:  Evening  Midday  Morning  Night Speed at occurrence:  Acceleration  Deceleration  High speed  Highway (cruise)  Idle  Low speed  Stop and go Distance at occurrence:  From 2 to 10 miles  Less than 2 miles  More than 10 miles

Noise Diagnosis Worksheet		Print This Page
Area of Noise (check all that apply)  Doors  Engine Compartment  Front Suspension  Instrument Panel  Passenger Compartment  Rear Seat Area  Rear Suspension
Describe the section of area(s) making the noise(left, right, center, etc…)
Noise sounds like….  Knocks  Hard Metal  Light Metal  Roars  Ticking  Whine  Squeaks  Rattle  Scraping  Other
When does it occur  All the time  Low speed < 25mph  Mid speed 25 – 50mph  High Speed > 50 mph  Only Moving  On turns  Braking  Hard Throttle  Light Throttle  Deceleration  Steady speed  At Idle in Park  At Idle in Drive  Hot days  Cold days  Warm days  Humid/rainy days  Light Bumps  Smooth Pavement  Other
How often does it occur  Continuous  Often  Intermittent  Just started  Since new
Explain